WALF PRIVACY POLICY

Walf is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you share with us is kept securely and processed fairly and lawfully. For complete transparency, this Privacy Policy is available on our homepage and at every point where personal information may be requested.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

To protect your personal information online, we use SSL encryption on all data to and from our website. You can check the security validity by clicking the padlock icon that appears in the URL line of your browser.

 

WHAT INFORMATION WE COLLECT ABOUT YOU, WHY DO WE COLLECT IT, AND WHAT DO WE DO WITH IT?

When you place an order on our website www.walf.co, we collect the following information in order to fulfill your order and contact you should a query arise.

1. your name
2. your address
3. your email address
4. your phone number

When subscribing to our newsletter, we collect the following information in order to send you the products and features we believe may be most relevant

1. your email address

THE INFORMATION WE DON’T COLLECT

We never collect credit/debit card information as we use a third party payment processor to handle this information securely. None of your credit/debit card information is stored anywhere on our website.

HOW WILL THE INFORMATION YOU PROVIDE BE USED?

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with any outside third parties except to the extent necessary to fulfil that order.

We use the information you provide about someone else when placing an order, or purchasing a gift card, only to ship the product and to confirm delivery. We do not share this information with outside third parties except to the extent necessary to fulfil that order.

You can register to our mailing list if you would like to receive updates on our new products and events. Information you submit on our website will not be used for this purpose unless you fill out the registration form. You can always unsubscribe from our updates at any time.

 

WHO WILL MY INFORMATION BE SHARED WITH?

As an independent retailer, we do not, and will not, sell any of your personal data to any third party including your name, address, email address, or credit card information.

 

HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION

We want to make sure that your personal information is accurate and up to date. You can update your details at any time in the “My Account” section of our website.

You have the right to request a copy of the information that we hold about you. If you would like a copy, please contact us at info@walf.co. For security, and to protect your privacy, we will take reasonable steps to verify your identity before granting access or making corrections.

COOKIES

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile when you browse a website. They provide aggregated but anonymised information and analytics about our customers, but without identifying you. There are 4 types of cookies we may use:

1. Website functionality cookies which allow you to navigate the website and use our features, such as “Add to Cart” and “Wishlist”.
2. Website analytics cookies which allow us to measure and analyse how our customers use the website, to improve both its functionality and your shopping experience.
3. Customer preference cookies which will remember your preferences (such as your location and local currency) when browsing or shopping on our website, so we can make your shopping experience as seamless as possible and more personal to you.
4. Targeting or advertising cookies which are used to deliver adverts that are relevant to you. They also limit the number of times that you see an advert and help us measure the effectiveness of our marketing campaigns.

By using our website, you agree to us placing cookies on your device and accessing them when you visit our website in the future. You can delete any cookies already on your computer within your device’s browser. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our website that are designed to give you the best user experience.

You can find out more information about cookies on the ICO website here.

OUR COMMITMENT TO CHILDREN’S PRIVACY

We never collect or maintain information on our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under the age of 13. By placing an order or submitting your details to us, you are confirming that you are over the age of 13.

CONTACT US

If you have any questions or feedback regarding this statement, you can contact us at info@walf.co.

For more information, please visit the ICO website here. 

FUTURE UPDATES

We may change this policy from time to time to ensure it is up to date with current European data protection laws. If there are significant changes to the way we process your data, we’ll notify you via our website, and if you’re subscribed to our mailing list, via email too.

Terms of Use

Please read carefully the following terms of use (“Terms”) for the walf.co website (“Site”) provided by WALF  (“we/us”). You can print off these Terms, or store them in your computer, for future reference.

1. Privacy Policy

Any personal data which you may provide us through the Site is subject to our Privacy Policy.

2. Use of the Site

(a) You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.

(b) By submitting any material to us (‘Material’) you acknowledge that we may copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the Material.

(c) We reserve the right to charge you to access certain information on the Site. We will inform you where a charge will be incurred by you for accessing certain services or information.

(d) You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site.

(e) You must not submit any Material which is defamatory, offensive, menacing or obscene to the Site or which in our Judgment may cause nuisance, annoyance, damage or offence, inconvenience to us or any other person or which is illegal. We may remove such material from the site at any time without notice to, or consent by, you.

(f) We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms.

3. Dealings with Third Parties

(a) The Site may provide links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources.

(b) Any dealings by you with any third party on or through the Site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.

4. Intellectual Property Rights

(a) The Site and its content are protected by intellectual property rights, including copyright and trade marks, as detailed in our Intellectual Property Notice. Walf reserves its rights in respect of this.

(b) Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.

5. Disclaimers

(a) Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your PC does not support relevant technology including encryption, you may not be able to use certain services or access certain information on the Site.

(b) The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for all information or service obtained by you on the World Wide Web.

(c) The content of the Site has been compiled from a variety of sources and is subject to change without notice.

6. General Information

(a) These Terms constitute the entire agreement between you and us.

(b) Any failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.

(c) These Terms and the relationship between you and us shall be governed by the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute.

(d) We reserve the right to vary the Terms from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.

Terms of Sale

All orders that you place on the Website will be subject to acceptance in accordance with the following terms of sale (“Terms”) for the walf.co website (“Site”) provided by Walf (“we/us”). You can print off these Terms, or store them in your computer, for future reference. Please read them carefully.

1. Conditions of Sale

In order to create a contract between you and us, please follow the simple on screen instructions taking you through the process of placing an order on the website. To place an order for the products select “Go to Checkout”, “Confirm Order details” page, “Confirm my Order”. In doing this you offer to buy the Goods at the prices indicated as well as any applicable delivery charges.

We will send an automated order acknowledgement email to you, listing the products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by Walf.

The acceptance of your order and the completion of the contract between you and us will take place on dispatch of the products unless we have notified you that we have not accept your order or you have cancelled it. Once we have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us will occur if: we identify a pricing or product description error; the ordered product is out of stock or unavailable; or if we are unable to obtain authorisation for your payment.

2. Pricing and Availability

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

3. Customs

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

4. Cancellations

You have the right to cancel your order at any time before you receive the products you ordered, by contacting Customer Services on info@walf.co. If these Products have already been assigned or dispatched when you contact us, you may return them within 14 days of receipt of delivery to receive a full refund.

5. Returns and Exchanges

Product(s) you need to return for a refund or exchange will only be accepted within our 14 day returns period from the date you received the product(s). We ask that you return the goods unused, in original packaging and with all the original tags intact.

Please notify us before you send anything back.

Products returned outside that period will only be refunded if the return has been authorised by our customer service team. Please note that your statutory rights are not affected.

Items bought on sale cannot be returned. All sales are final for items that are on sale.

Please note that we are not responsible for return postage unless in exceptional circumstance that an item is faulty, has been wrongly described or you were sent the wrong item. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

We aim to process all returns within 3 days of reaching us and will email you to confirm when this has been done.

6. General Information

(a) These Terms constitute the entire agreement between you and us.

(b) Any failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.

(c) These Terms and the relationship between you and us shall be governed by the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute.